Hornbill Corporate Services Pvt. Ltd. (“Hornbill”, “we”, “our”, “us”) is committed to safeguarding your privacy. This policy outlines how we collect, use, and protect your data across our website and digital platforms. We are fully compliant with applicable privacy laws, including the General Data Protection Regulation (GDPR), UK GDPR, and relevant Indian data protection regulations.
1. Who We Are
Hornbill is a global outsourcing and back-office solutions provider, with its operations based in India. We act as the data controller for personal data collected through our platforms and marketing activities.
2. How We Collect Data
We collect data through:
- Our website forms (including Microsoft Forms)
- Zoho Sales IQ (chat and visitor tracking)
- WATI Chatbot
- Zoho CRM (manual and automated entries)
- Microsoft Clarity (heatmaps and session recordings)
- Google Ads and future Meta Ads (including remarketing)
- Email marketing, LinkedIn campaigns, webinars, and other lead generation tools
3. What Data We Collect
We may collect the following categories of personal information:
- Identity Data: Full name, job title, company name
- Contact Data: Email address, phone number, postal address
- Location and Technical Data: IP address, device/browser details, country of access
- Usage Data: How you interact with our website, emails, forms, and chatbot
- Marketing Preferences: Opt-ins, unsubscribes, communication choices
4. Purpose of Collection and Use
We use your data to:
- Respond to your enquiries and deliver our services
- Set up meetings and send service-related communication
- Track engagement across marketing channels
- Run analytics, heatmaps, and user experience optimization (via Microsoft Clarity)
- Conduct remarketing campaigns via Google/Meta Ads
- Manage your profile in Zoho CRM and tailor our communication
- Comply with legal and contractual obligations
